Little Quite Town in Alabama
13/08/2016 Stephanie S, ORLANDO, United States
My stay here started awesome, flew in to New Orleans, drove to Alabama for a meeting with Troy University checked in at the hotel, Jessica , the receptionist was awesome easiest check in, Room was cle... more
My stay here started awesome, flew in to New Orleans, drove to Alabama for a meeting with Troy University checked in at the hotel, Jessica , the receptionist was awesome easiest check in, Room was clean, nice bathroom, comfy bed, great big TV and fast WiFi. we needed to stay past check out and do a later one, we were told that was no problem due to that the hotel was more than half empty, the next day early AM I went to the receptionist and she was rude saying that couldn't be done due to that she had to have her rooms cleaned right away at 11:30am so the person who went accompanying me had to stay outside until I finished my meting so we could leave Ive stayed at thousands of hotels multiple brands and Ive never had this issue anywhere especially in small towns. less
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review
I would like to apologize for the problem you encountered during your stay. I assure you that under usual circumstances we have no problem granting late check outs whenever possible; it just so happens that the day you requested the late check out we had an early group coming in. I do apologize that my night person didn't realize this and told you that it shouldn't be a problem. Once again, I sincerely apologize for any inconvenience this may have caused you and I hope that you will give us another chance to WOW you in the future.