Best Western London Queens Crystal Palace Hotel

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Follow in illustrious footsteps in south London.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London.
A stay here puts you in good company - French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria.
Our refurbished rooms all come with contemporary decor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV.
Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you're looking to do a spot of sightseeing while you're here, you'll find the major attractions of central London around 8 miles from the hotel.

Quality in Tourism - Safe. Clean. Legal.

For your information

Pizza Polli Restaurants & Bar will be closed until further notice. If you have a pre-paid packaged Breakfast or a Dinner, Bed and Breakfast inclusive deal, breakfast will be in a Grab & Go box, dinner will be refunded on departure. Covid 19 company policy: Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. If the guest does not comply, the reservation will be cancelled.

Rooms & Rates


Dining and Bars

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What better way to catch up with family, friends or colleagues than at PizzaPolli Restaurant? Inspired by an Italian passion for traditional cooking techniques and the finest ingredients, our tantalising recipes are just the thing to bring people together.
Our pizza dough is tossed by hand and our dedicated chefs use traditional Italian San Marzano tomatoes to cook their rich sauce, which is bursting with flavour.
You can see our classic Neapolitan pizzas being made by from scratch in our revolving wood-fired pizza ovens. It's a mesmerising watch!
If you have a sweet tooth, you can look forward to topping off your meal with our signature Calzone con Nutella.

Opening hours

Dinner: 17:00 - 22:30
Weekend times may vary
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Breakfast room

Full English, continental and healthy breakfast available daily.

Opening hours

Breakfast: 07:00 - 10:30
Weekend times may vary
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PizzaPolli Bar

Settle back to enjoy a relaxing drink or authentic Italian dish in the PizzaPolli Bar here at Best Western London Queens Crystal Palace Hotel. Whether you're getting ready for a night out or winding down for a night in after a long day exploring the dazzling sights of the capital, you can immerse yourself in the atmosphere here.
The bar area is bright and airy and has plenty of space for larger groups to gather.

Opening hours

Weekend times may vary

Location and Attractions

Getting there.

Sat nav users: type SE19 2UG

Send to Tom Tom

122 Church Road
SE19 2UG

Charged parking on site (40 spaces)

What's nearby?

Meetings, Conferences and Events

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Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also have onsite parking for guests travelling by car, and you'll find us outside the Congestion Charge Zone.
Our meeting and banqueting rooms can cater for up to 90 delegates and can be tailored to meet your needs. Benefiting from natural daylight, the Crystal Suite is ideal for board meetings, presentations or interviews. It could also be used for breakout sessions and small cocktail functions.
We're more than happy to assist you with your requirements to make your event a great success.

Available room set ups

U shape

Room Theatre Classroom U-Shape Boardroom Banquet
Crystal Suite 70 50 40 40 50
Have an enquiry?
Contact events on 0844 387 62 40

Amenities and Policies

Services: Bars, Free WIFI, Lift to some floors, Restaurants
Internet: Free internet available throughout the hotel.
Parking: There is charged parking available onsite.
Check-in & Check-out: 14:00 | 11:00
Pets: Only guide dogs are allowed


TripAdvisor Traveller Rating: Rating: Based on 365 traveller reviews
Rating: 5 99
Rating: 4 66
Rating: 3 74
Rating: 2 42
Rating: 1 84

Avoid at all cost.

17/09/2021 LeonardYG007, London, United Kingdom

The state of the hotel was appalling and this Best Western hotel now indicates to me that Best Western is now a brand so compromised that I am planning to revoke my membership of their rewards scheme ... more


Car Park Scam

15/09/2021 YAB123, London, United Kingdom

Stayed at the hotel for one night and paid £10 for parking Later received a £100 fine from a company called civil enforcement stating I hadn't paid my parking within 15 minutes. On arrival the hotel r... more


Worst hotel I have stayed in in the UK

14/09/2021 99Bigbird, Swansea County, United Kingdom

Our room stunk to high heaven of dreadful toilet smells - more like a cesspit. My wife was gagging so we went back to reception to change the room. Very poor customer service - in fact one of the rece... more



13/09/2021 L8883NFshaner,

I can’t even call this a hotel, it’s worse than a hostel. Disgusting place, felt like a prison. Worst staff of all time, rude and disrespectful. As shown in the photos below the place is vile. We ar... more


Disappointing stay

07/09/2021 Q8943RClucys,

Upon arrival, we had to wait 90 minutes to receive service regarding our room which was not yet ready. Everybody else seemed to be served and we were left waiting - after this time we were told the ro... more