Excellent customer service from Toni and Eleanor
16/03/2020 AnnieAries, Lichfield, United Kingdom
I stayed recently for 2 nights at The Atlantic because I was away on business. I didn't know what it would be like however as soon as I arrived I had a very warm welcome from Toni. She was very help... more
I stayed recently for 2 nights at The Atlantic because I was away on business. I didn't know what it would be like however as soon as I arrived I had a very warm welcome from Toni. She was very helpful. My room was very warm and clean. What I particularly liked was the fact I had a radiator which I could switch on and off - such bliss to have the heating I want rather what is dictated by the hotel! Plenty of teabags, coffee and milk. In some hotels now, you are limited to 2 teabags and 2 coffee pouches! Also, there were a couple of biscuits and a bottle of still water each day. It also has a free car park - fantastic given how close the hotel is to the main city centre.
I didn't have time to have breakfast so don't know what the restaurant was like - however the menu for breakfast and dinner looked very enticing. Toni gave me great directions for a walk into Chelmsford city centre itself - less than 10 minutes walk away. The city is pedestrianised as well so lovely to walk around after a day's walk.
Eleanor was brilliant the next morning when I was checking out as I wanted to leave my luggage at the hotel to pick up later on after my day of work.
I cannot praise Toni and Eleanor enough for their brilliant service - they are truly an asset not just to The Atlantic Hotel, but also to the whole Best Western brand. Thanks to you both and look forward to seeing you again when I stay at the hotel again. less