Enjoyable 2 Night Family Stay + Zoo Tickets!
30/10/2020 LILxCx, Telford, United Kingdom
We had a smooth, welcoming check in at the desk by Lucy and was pleased with our interlocking twin rooms for the 5 of us. Everywhere was clean and bedrooms warm. The pressure on the showers were great... more
We had a smooth, welcoming check in at the desk by Lucy and was pleased with our interlocking twin rooms for the 5 of us. Everywhere was clean and bedrooms warm. The pressure on the showers were great too! We did however have to share the tv remote with the kids as only one was provided between the two tvs (thankfully the kids mainly had it on one channel)..
Breakfast the first day was a little hectic as the minimal staff (only 2) were unfortunately rushed off their feet serving. We were booked in for a time slot when we first checked in, so surprisingly when we arrived most of the tables hadn't been cleared away. In the end we had to push 2 clean smaller tables together to accommodate ourselves. By the time we'd had our breakfast, 3 of us wanted more drinks but no one could be seen.. (hubby joked they were hiding in the kitchen until the coast was clear lol).. It soon reached the time when breakfast actually stopped and still no one emerged from the kitchen so we had to go.
Taking the morning experience into account, we decided not to eat at the hotel for dinner and ate out instead. On arriving back from our meal we booked breakfast again for the next day but for an earlier time instead.
The next morning was brilliant. One staff member in particular (Lucy again!) was great in service and has been very accommodating throughout our stay.. (she had brought up extra sheets, pillows and blankets on the first night as well as given son extra milk, sugar and tea bags the second night). She heard about the previous mornings encounter and apologised. Staff couldn't of been more attentive which finished off our overall stay a happy one. less