Best Western Abbots Barton Hotel

Good location for walking trips to Canterbury. Beatiful building arhitecture and matched inside decor. Very good standard of cleanliness and service for an UK hotel although a little behind same chalet type establishments in Europe. less

Great mini break conveniently located within easy walking distance to town, with free parking too so a great bonus. We took advantage of the 3 nights for the price of 2 and was great value. As a Best Western rewards member we duly received an upgrade ( although I did have to ask) to a great sized room and as such was extremely comfortable. Yes, the decor is a little tired but not to the extent of being overly critical. The breakfast was just ok though, items advertised on the menu were not available (bananas in my case). Now I understand these are testing times, but if not available please remove from the menu. Coffee wasn't particularly nice so a top tip ask for coffee from the bar so much better thanks to the staff member for getting it. All in all a great break and thoroughly recommended. less

The hotel is overall quite charming and comfortable, if a bit dated. Would have liked a fridge in the room and a proper tea and coffee tray. More importantly, the food there was genuinely poor. 13.50 for breakfast of cheap quality stuff with tiny portions, quite slow and disorganised service (but friendly staff who were clearly trying hard) - felt like a bit of a rip off! less

We could hear every sound from the room above. There was no sound proofing at all. We eventually had to ask to be moved. Such a shame as the hotel is close to the city centre and the staff were friendly.It certainly isn't worth £90 a night. less

Hotel is well situated for the city centre and the grounds of the hotel are extensive with plenty of parking spaces.Warm welcome from the friendly and helpful staff and the reception area is very inviting. Our room 105 was disappointingly small and cramped but with plenty of storage options for our clothes etc. It was very gloomy and needed all the lights on during daylight hours. The tea and coffee tray was not fit for purpose. Cardboard cups instead of china and wooden sticks instead of spoons took the pandemic precautions to a ridiculous level. Not even a packet of biscuits or a bottle of water.The bathroom was very tired - with all the COVID measures in place we were surprised that an old fashioned shower curtain which is a harbinger of germs was in place instead of a screen. It was also too short to stop the floor from getting wet. We both opted for having a bath instead of a shower as it was more hygienic. The pathetically small shelf above the sink made it impossible to use it for our bathroom toiletries. The towel rail didn’t work and the loo roll holder rocked from side to side so the loo roll kept falling off. Thankfully there was a washing line over the bath to drape the wet towels over to dry as there was nowhere else to be able to do this. The breakfast room was soulless - we know that social distancing was needed but it was a most unpleasant space in which to start one’s day. Breakfast was disappointing and to serve one scrawny rasher of bacon for the English breakfast was underwhelming. The tea and coffee were tasteless and not hot. Luckily we had brought our own tea bags and decent coffee. All in all underwhelming. less