Yorkshire Hotels Win ‘Hotel of the Year’, ‘Best Customer Experience’ and ‘Insider Hotel’ at Best Western Awards

Best Western hotels in Leeds, Doncaster and York win prestigious industry awards

Local hotels were big winners at the prestigious Best Western Awards, supported by Taittinger. Hosted by BBC’s Nigel Barden, the awards celebrated the largest collection of independent hotels in Great Britain.

The ceremony took place on Tuesday 24th January at the Celtic Manor Resort in Newport, Wales.

Amongst the winners were the Best Western Premier Mount Pleasant Hotel in Doncaster, the Best Western Plus Milford Hotel in Leeds and The Dean Court Hotel, BW Premier Collection in York.

Also winning an award was Karen Dawson, from Best Western’s Head Office in York who won ‘Staff Member of the Year’ award, sponsored by Perkbox.

The Best Western Premier Mount Pleasant Hotel was awarded the ‘Hotel of the Year’ award in the medium category, sponsored by Mitre Linen. The hotel offers country house charm combined with the convenience of a great location near Doncaster and the Robin Hood Doncaster Sheffield International Airport. Boasting award winning gardens and high quality cuisine, the hotel is also Doncaster's only AA 4-star hotel. To determine ‘Hotel of the Year’, the results were evaluated through quality assurance assessments, with guests’ experience measured through social media channels, and net promoter scores. Core areas measured include guest experience, breakfast satisfaction and internet standards.

Best Western Ilford AMC
Best Western AMC 2017
best Western AMC award

Richard McIlroy, Director of the Best Western Premier Mount Pleasant Hotel comments: “We are delighted to win this award, our team work exceptionally hard and always aim to deliver an excellent service, so it is a great honour that Best Western have recognised this.”

The Best Western Plus Milford Hotel in Leeds took home the ‘Best Customer Experience’ in the medium hotel category, sponsored by Vision Support Services. This was the second year running that the hotel scooped the award.The 46-room hotel, located in the heart of Yorkshire, has a top TripAdvisor score of 4.5. The hotel is perfectly located between Leeds and York, offering fully air-conditioned and comfortably furnished rooms. The hotel’s Watermill Restaurant services fresh local produce from the Yorkshire area and is a firm favourite with guests and locals alike.  

Shaun Sleath, Managing Director of the Best Western Plus Milford Hotel comments: “Customer service is at the heart of our ethos and we always strive to give our guests the best possible experience, so we’re thrilled to receive this award from Best Western GB.”

The Dean Court Hotel, BW Premier Collection, was awarded the ‘Rewards Insider Hotel Award’, sponsored by Guestline, an accolade awarded to the hotel which has signed up the most combined Best Western Rewards customers across all employees. The Dean Court Hotel, BW Premier Collection is located beside York city centre, and close to the historic sites that this wonderful county capital offers. This contemporary boutique hotel offers guests AA Rosette award-winning cuisine and fine wines at the resident D.C.H Restaurant.

Simon Murphy, General Manager of The Dean Court Hotel, BW Premier Collection commented: “All the staff at the hotel are passionate about creating a memorable guest experience, we strive to get every detail just right and go the extra mile. It’s a great start to the year to have my team’s efforts recognised and celebrated.”

Rob Payne, CEO of Best Western GB said: “These awards are a moment for us to stop and recognise the excellence within our membership. Our 250+ independent hotels encompass a huge variety of types but they all have one thing in common, to provide personal experiences that delight our guests and it’s fantastic to recognise those that go above and beyond.”

A full list of results can be found below.



Jewel of the Year, sponsored by Knight Frank

Mihai – Tiberiu Georgescu, Best Western Ilford


Making a Difference Locally, sponsored by Best Western and Beacon Charitable Trust

Best Western Moores Central Hotel

Best Customer Experience, sponsored by Vision Support Services.

Small winner:
Best Western The Grange at Oborne

Medium winner:
Best Western Plus Milford Hotel

Large winner:
Best Western Plus Ullesthorpe Court Hotel & Golf Club

Best Western Hotel of the Year Award, sponsored by Mitre Linen

Small winner:
Best Western Greater London Hotel

Medium Winner:
Best Western Premier Mount Pleasant Hotel

Large winner:
Best Western Plus Knights Hill Hotel & Spa

Fans Favourite Award, sponsored by RBS

Castle Green Hotel in Kendal, BW Premier Collection

Outstanding Contribution Award, sponsored by Fleurets

Best Western Forest Hills Hotel

Rewards Insider Hotel Award, sponsored by Guestline

Dean Court Hotel, BW Premier Collection


For more information about Best Western or the awards please contact Sophie Kelk and Miranda Harle at bestwestern@brightergroup.com or call 020 7326 9880.


Editors’ notes:

Best Western GB is the largest collection of independently owned and family run hotels in Great Britain. Our 250+ properties have over 42,000 years of history between them and hundreds of stories to share too. From the oldest purpose built hotel in Europe, the hotel with the best room-with-a-view in the world and the hotel which hosted the honeymoon of Hollywood royalty, Richard Burton and Elizabeth Taylor.

For more details about Best Western GB properties visit https://www.bestwestern.co.uk or to hear more Best Western GB stories and to arrange a press trip please contact the Communications Team.

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