Richard McIlroy, Director of the Best Western Premier Mount Pleasant Hotel comments: “We are delighted to win this award, our team work exceptionally hard and always aim to deliver an excellent service, so it is a great honour that Best Western have recognised this.”
The Best Western Plus Milford Hotel in Leeds took home the ‘Best Customer Experience’ in the medium hotel category, sponsored by Vision Support Services. This was the second year running that the hotel scooped the award.The 46-room hotel, located in the heart of Yorkshire, has a top TripAdvisor score of 4.5. The hotel is perfectly located between Leeds and York, offering fully air-conditioned and comfortably furnished rooms. The hotel’s Watermill Restaurant services fresh local produce from the Yorkshire area and is a firm favourite with guests and locals alike.
Shaun Sleath, Managing Director of the Best Western Plus Milford Hotel comments: “Customer service is at the heart of our ethos and we always strive to give our guests the best possible experience, so we’re thrilled to receive this award from Best Western GB.”
The Dean Court Hotel, BW Premier Collection, was awarded the ‘Rewards Insider Hotel Award’, sponsored by Guestline, an accolade awarded to the hotel which has signed up the most combined Best Western Rewards customers across all employees. The Dean Court Hotel, BW Premier Collection is located beside York city centre, and close to the historic sites that this wonderful county capital offers. This contemporary boutique hotel offers guests AA Rosette award-winning cuisine and fine wines at the resident D.C.H Restaurant.
Simon Murphy, General Manager of The Dean Court Hotel, BW Premier Collection commented: “All the staff at the hotel are passionate about creating a memorable guest experience, we strive to get every detail just right and go the extra mile. It’s a great start to the year to have my team’s efforts recognised and celebrated.”
Rob Payne, CEO of Best Western GB said: “These awards are a moment for us to stop and recognise the excellence within our membership. Our 250+ independent hotels encompass a huge variety of types but they all have one thing in common, to provide personal experiences that delight our guests and it’s fantastic to recognise those that go above and beyond.”
A full list of results can be found below.
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Name
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Winners
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Jewel of the Year, sponsored by Knight Frank
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Mihai – Tiberiu Georgescu, Best Western Ilford
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Making a Difference Locally, sponsored by Best Western and Beacon Charitable Trust
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Best Western Moores Central Hotel
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Best Customer Experience, sponsored by Vision Support Services.
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Small winner:
Best Western The Grange at Oborne
Medium winner:
Best Western Plus Milford Hotel
Large winner:
Best Western Plus Ullesthorpe Court Hotel & Golf Club
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Best Western Hotel of the Year Award, sponsored by Mitre Linen
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Small winner:
Best Western Greater London Hotel
Medium Winner:
Best Western Premier Mount Pleasant Hotel
Large winner:
Best Western Plus Knights Hill Hotel & Spa
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Fans Favourite Award, sponsored by RBS
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Winner:
Castle Green Hotel in Kendal, BW Premier Collection
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Outstanding Contribution Award, sponsored by Fleurets
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Winner:
Best Western Forest Hills Hotel
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Rewards Insider Hotel Award, sponsored by Guestline
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Winner:
Dean Court Hotel, BW Premier Collection
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For more information about Best Western or the awards please contact Sophie Kelk and Miranda Harle at bestwestern@brightergroup.com or call 020 7326 9880.
ENDS
Editors’ notes:
Best Western GB is the largest collection of independently owned and family run hotels in Great Britain. Our 250+ properties have over 42,000 years of history between them and hundreds of stories to share too. From the oldest purpose built hotel in Europe, the hotel with the best room-with-a-view in the world and the hotel which hosted the honeymoon of Hollywood royalty, Richard Burton and Elizabeth Taylor.
For more details about Best Western GB properties visit www.bestwestern.co.uk or to hear more Best Western GB stories and to arrange a press trip please contact the Communications Team.
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