Local Hotels Win ‘Hotel of the Year’ & ‘Jewel of the Year’ at Best Western Awards

Best Western Greater London Hotel in Ilford wins ‘Hotel of the Year’ and employee from the Best Western Ilford Hotel wins ‘Jewel of the Year’

Local hotels were big winners at the prestigious Best Western Awards, supported by Taittinger. The awards, hosted by BBC’s Nigel Barden, which celebrated the largest collection of independent hotels in Great Britain.

The ceremony took place on Tuesday 24th January at the Celtic Manor Resort in Newport, Wales.

Among the winners were the Best Western Greater London Hotel in Ilford, which picked up the “Hotel of the Year” in the small hotel category, sponsored by Mitre Linen and Mihai -Tiberiu Georgescu from the Best Western Ilford who won the “Jewel of the Year”, sponsored by Knight Frank.

To determine the “Hotel of the Year”, the results were evaluated through quality assurance assessments, with guests’ experience measured through social media channels, and net promoter scores. Core areas measured include guest experience, breakfast satisfaction and internet standards.

The Best Western Greater London Hotel is located in the heart of London’s financial centre, ideal for business travellers and those who want to sample the hustle and bustle of the capital. The property is newly built (2013), and provides first-class comfort and superb service. 

Best Western AMC champagne
Best Western AMC presenter
Best Western winners

Sasha  Bukina, Acting Manager, of the Best Western Greater London Hotel said: “Customer service is at the heart of our ethos and we always strive to give our guests the best possible experience, so we’re thrilled to receive this award from Best Western GB.”

Mihai -Tiberiu Georgescu, receptionist at the Best Western Ilford Hotel, was awarded the Jewel of the Year Award, sponsored by Knight Frank, aimed at rewarding a Best Western member of staff for their exceptional customer service.

Mr Ikram Wahid, Manager of Best Western Ilford Hotel, commented:

“I am not surprised that he won the award, I am very proud that his dedication to ensuring that our guests have the best possible customer experience has been recognised!”

The Best Western Ilford Hotel is just 20 minutes away from Central London, within touching distance of all that the capital has to offer. This 3-star property offers luxury as well as comfort. From the stylish, convenient setting to the latest multi-media facilities.

Rob Payne, CEO of Best Western GB said: “These awards are a moment for us to stop and recognise the excellence within our membership. Our 250+ independent hotels encompass a huge variety of types but they all have one thing in common, to provide personal experiences that delight our guests and it’s fantastic to recognise those that go above and beyond.” 

A full list of results can be found below.



Jewel of the Year, sponsored by Knight Frank

Mihai – Tiberiu Georgescu, Best Western Ilford


Making a Difference Locally, sponsored by Best Western and Beacon Charitable Trust

Best Western Moores Central Hotel

Best Customer Experience, sponsored by Vision Support Services.

Small winner:
Best Western The Grange at Oborne

Medium winner:
Best Western Plus Milford Hotel

Large winner:
Best Western Plus Ullesthorpe Court Hotel & Golf Club

Best Western Hotel of the Year Award, sponsored by Mitre Linen

Small winner:
Best Western Greater London Hotel

Medium Winner:
Best Western Premier Mount Pleasant Hotel

Large winner:
Best Western Plus Knights Hill Hotel & Spa

Fans Favourite Award, sponsored by RBS

Castle Green Hotel in Kendal, BW Premier Collection

Outstanding Contribution Award, sponsored by Fleurets

Best Western Forest Hills Hotel

Rewards Insider Hotel Award, sponsored by Guestline

Dean Court Hotel, BW Premier Collection


For more information about Best Western or the awards please contact Sophie Kelk and Miranda Harle at bestwestern@brightergroup.com or call 020 7326 9880.


Editors’ notes:

Best Western GB is the largest collection of independently owned and family run hotels in Great Britain. Our 250+ properties have over 42,000 years of history between them and hundreds of stories to share too. From the oldest purpose built hotel in Europe, the hotel with the best room-with-a-view in the world and the hotel which hosted the honeymoon of Hollywood royalty, Richard Burton and Elizabeth Taylor.

For more details about Best Western GB properties visit https://www.bestwestern.co.uk or to hear more Best Western GB stories and to arrange a press trip please contact the Communications Team.

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