We stayed for 4 nights from 5th September, hotel set in lovely grounds away from motorway, checked in fine our room was in the courtyard lovely large room but so very hot, had windows wide open(eventu... more
We stayed for 4 nights from 5th September, hotel set in lovely grounds away from motorway, checked in fine our room was in the courtyard lovely large room but so very hot, had windows wide open(eventually after realising there was a safely catch) also fan, really needs AC. Bathroom had shower over jacuzzi bath, needs anti slip mat for using shower, had cobwebs over bath in the beams, told reception first day nothing done, the told Jason who said it would have a deep clean and another fan put in room, on return from day out cobwebs still there and cleaner put fan we already had on table! Booked what we thought was the Waterwheel restaurant on Sunday night but we were all put in the breakfast room on small tables, afew couples waited over an hour for food and walked out, we should have been informed that there was a wedding going on, and the Waterwheel was not open so that we could have rearranged for another night, your staying guest are just as important.
The breakfast was the best, the young staff were run ragged as well as the senior staff, really needs more staff, hotel needs abit of TLC paintwork and Windows need attention, stained carpet in foyer. Paul and Jason did their best to keep people happy couldn't fault them. Hotel very close to park and ride for Cambridge and so cheap, also very close to other great places to visit. Get all the bad things put right and it would be a lovely place to stay ! less