Would never stay here again
We had high hopes based on many positive Trip Advisor reviews, and figured the handful of critical reviews had to be outliers. Expectations further heightened by fact that our nightly room rate was $... more
We had high hopes based on many positive Trip Advisor reviews, and figured the handful of critical reviews had to be outliers. Expectations further heightened by fact that our nightly room rate was $360), more than you’d pay most nights at the historic and lovely Jefferson Hotel a few blocks away (a 5 star hotel). What we found: pealing paint, obvious water damage, stained carpet, broken sink stopper, broken toilet seat, broken make up mirror, needed to move a mini fridge just to plug in the coffee pot (revealing multiple appliances plugged into a single old extension cord (fire hazard?), no parking (even though website promised valet parking), empty beer bottles at hotel front entrance, etc. Still utterly stunned they charged us $360/night; this 3 star hotel shouldn’t charge more than $100/night based on our room. When asked at check out next morning how our experience was, we explained the above to the front desk clerk, who just said sorry and wished us a safe trip home. Do not recommend this property, will never stay here again. less
Savara Hospitality, Owner at Linden Row Inn, responded to this review
We want to thank you for taking the time to write this review. On behalf of our entire team, we deeply apologize for missing the mark on your stay. It pains us to hear that the conditions of your guest room fell significantly below our strict standards. We have made sure to share your constructive feedback with relevant members of our team so that we can continue to improve our services. We would very much like to discuss your experience in further detail and to make amends. On that note, we request that you to contact our General Manager at 1-804-783-7000. We do hope that you will consider the possibility of staying with us in the future.