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Our award winning staff are here to help!

We know your time is precious and how important it is to get friendly and reliable service. So you’ll be pleased to hear that in 2012 we were recognised as one of the top 10 contact centres for customer service.

Call our friendly team with bags of personality - we love what we do and so will you!

Contact us


Hotel Reservations
8am-8pm Mon-Fri
08445 76 76 76

Reservation Email:

Cancel/Amend Existing Booking
8am-8pm Mon-Fri
01904 695439

Out-of-hours Reservations
(redirected to our international call centre)
08445 76 76 76

Overseas Reservations
24 Hour Freephone Service
0800 393 130 (freephone)

General & Sales Enquiries

Telephone: 01904 695 400
(9am-5pm: Mon- Fri: GMT)

Best Western Hotels Great Britain
Central Office
Consort House
Amy Johnson Way
Clifton Moor
York YO30 4GP

Supplier Enquiries Email:

Web Communications - Emails, Live Chat, Contact Me Form
8am-8pm: Mon- Fri: GMT
9am-6pm: Sat: GMT

Media Enquiries

If you have a question about our brand or one of our independently owned hotels, we are happy to help. Please contact our PR Manager on 01904 695441 or for urgent enquiries outside these hours please phone 07557 435569.

UK Customer Services

Customer Services
8am-8pm: Mon- Fri: GMT
9am-6pm: Sat: GMT
01904 695482

Overseas Customer Services

Should you have a complaint regarding an International Best Western Hotel please contact the International Customer Services Team.

Customer Services


There is a dedicated Rewards Team standing by just for you. And don’t forget you can check your balance and swap your points for most rewards by logging into your online account.

Best Western Rewards
8am-6pm: Mon- Fri: GMT
0800 0420338 (Land line)
0333 0038773 (Mobile)


We’re big on groups. With over 270 individually owned and managed hotels in Great Britain, we can welcome you all with open arms. We were even voted the ‘Best Accommodation for Groups’ in 2011 and 2012!

Group reservations
9am-5:30pm: Mon- Fri: GMT
0844 387 6400

Meetings and Venues
8:30am-5:30pm: Mon- Fri: GMT
0844 387 62 40

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