Best Western Business Account – FAQs

As well as receiving one centralised invoice for both your Best Western hotel spend and rail travel booked through redspottedhanky.com, your account will also dramatically reduce the time you spend collating, verifying and reporting on expenses. You’ll also receive up to 51% discount on rail travel and all the added value you would expect from Best Western Hotels such as free internet.

The Best Western Business Account is designed to make managing your business travel expenses simpler and more efficient, with benefits both to your business and your employees. To see the benefits of the scheme visit www.bestwestern.co.uk/businessaccount and to apply online visit www.bwbusinessaccount.co.uk

The Best Western Business Account is a free service to our business customers in Great Britain and as such there are no charges for set-up or administration or ongoing use of the scheme.

No. There is no contractual tie in with a Best Western Business Account. The agreement can be terminated at any time with 14 days notice upon which any outstanding balance will be due

There is no minimum monthly fee or minimum usage criteria.

You can apply for a Business Account at any Best Western Hotel in GB, online at www.bwbusinessaccount.co.uk or by calling *local rate 0845 33 00 415 and selecting option 3. Once you have completed the application process and your application has been accepted we will post the cards directly to you and you can start using them as soon as you activate them online.

The Best Western Business Account is only available to businesses (limited companies, partnerships, PLCs, sole traders, government organisations and charities) that pass an appropriate credit check and are registered in the UK.

• Single Card Account means:
  one account and one card user
  The Best Western Business Account holder is the sole user of the card; i.e. the only person in the company to book, stay and pay for goods and services at Best Western Hotels within Great Britain, and travel on redspottedhanky.com
• Multiple Card Account means:
  one account with multiple cards for each user
  The Best Western Business Account holder allocates individual cards for employees to book, stay and pay for goods and services at Best Western Hotels within Great Britain, and travel on redspottedhanky.com
• Central Booker Account means:
  One account and one card, for booking on behalf of colleagues
  The Best Western Business Account holder is the sole user of the card, (kept centrally). Employees that stay only take the central card number (from the booking confirmation) and hotel expenses are charged to the account holder.

Best Western Business Account is open to any business that wants to save money on business accommodation and rail travel. It is open to any size business and dependant on your account type, there is no limit to the number of cards you can have per account, provided you have an appropriate credit limit.

Only the account holder can put restrictions, remove cardholders, register new ones or make amendments on the account via the online portal. Individual card holders can be set up with access to the portal however they can only view their transactions and do not have administrator rights listed above.

Unfortunately the Best Western Business Account is only available to businesses that pass an appropriate credit check and are registered in the UK. For personal stays why not join the Best Western Rewards loyalty scheme? Find out more at www.bestwesternrewards.co.uk.

Once your account has been accepted you will be notified by email and a welcome pack together with your Best Western Business Account card(s) will be sent out to you by second class post.

For security reasons, each cardholder on the account is required to register their card - this will activate the card ready for use. When you register your Best Western Business account using your unique registration code (included in your welcome letter) your card(s) will then be activated.

To register your account, simply enter the registration code online at www.bwbusinessaccount.co.uk, and select ‘register now’. After registering, you can book and pay for your hotel expenses and rail travel, and manage your account (or card, if you are a card holder) online.

If the account has further cards associated to the account there are two ways of activating these additional cards:

• The account holder can activate each card individually via MMA.
• The account holder can invite the card holders to have access to MMA. As soon as the card holder registers their card becomes activated

If you have any difficulties, simply contact the Best Western Business Account team on *local rate 0845 33 00 415 and select option 2.

Using your Best Western Business Account to book online is easy. Visit www.bestwesternrewards.co.uk and enter your 16 digit card number when prompted.

If you have chosen a multiple card account, you can have an unlimited amount of cards. Additional cards can be ordered, managed and cancelled online at www.bestwesternrewards.co.uk.

However if you would like to set up an account with more than 30 cards, please contact the Business Account support team on *local rate 0845 33 00 415 and select option 3.

If you have chosen a single card account or central booker account and would like to change to a multiple card account please contact the support team by selecting option 2.

At any Best Western Hotel in Great Britain for any spend in the hotel including:

• In room, restaurant or bar spend within the hotel
• To pay for conferences and meeting rooms, catering and additional audiovisual
• Sundries such as room service, airport shuttles, toiletries and leisure facilities
• You can also book your rail, travel and save 51% via redspottedhanky.com

There are three ways to book:

• Contact your chosen Best Western Hotel direct
• Book online at www.bestwestern.co.uk
• Call our Central Reservations Service on *local rate 0845 33 00 415 selecting option one.

In all cases you can make and guarantee the booking with the 16 digit number shown on the front of your card - please remember to quote this number or enter it on the website when prompted. You’ll also need to take your card with you when you check in.

If you are making the booking on behalf of someone else without their own Best Western Business Account card, please ensure you inform the stayer of their reservation details. The stayer will need to have the 16 digit number with them when they check in and check out to pay for the room.

You will always benefit from great value with Best Western and FREE high speed internet in all hotels. You will be kept informed of any discounts and promotions and will be able to book our best available rates by contacting your chosen Best Western Hotel directly, online at www.bestwesternrewards.co.uk, or by calling *local rate 0845 33 00 415 and selecting option 1.

Yes you can make bookings for other employees in the same company if you are set up with a central booker account where you book on behalf of someone else without their own Best Western Business Account Card. Please note the person staying will need to take the 16 digit account number with them to present to the hotel upon check in and check out.

You can contact the Best Western Hotel you wish to stay at directly or you can make bookings for up to 3 rooms online. If you require more simply call our Central Reservations Service on *local rate 0845 33 00 415 and select option 1.

Yes, provided you give us your card number at the point of booking. If you cancel your room before 4pm on the day you’re due to arrive, no charge will be made. If you wish to cancel your room after 4pm on the day of arrival, your card will be charged for the first night for each room you have booked with us. Exceptions do apply to a small number of hotels and you will be made aware at the time of booking and confirmation.

The Best Western Business Account can only be used for spend at Best Western Hotels located in Great Britain and to pay for train tickets through redspottedhanky.com.

Best Western Business Account’s online service provides 24/7 access to your account, putting you in the driving seat. You can manage your account, request new cards, check payments, invoices, and report on usage by card, time period or activity and then export for your records. Individual cardholders can also have access to online services so they can monitor their own expenses, but will not have access to administrator activities.

Your monthly invoice provides you with all the information required for your accounting, including consolidated VAT analysis, overview of monthly activity and breakdown of transactions. You’ll see each transaction date, time, Best Western hotel and the card number used for the booking. You can also see how the card was used, for example food and drink, meeting rooms, rail travel, newspapers and so on.

Invoices will be emailed to the registered account holder each month. Invoices can also be produced in PDF by logging into the portal, and printed for your records.

If you have chosen a multiple card account, you can have an unlimited amount of cards. Additional cards can be ordered, managed and cancelled online at www.bwbusinessaccount.co.uk. However if you would like to set up an account with more than 30 cards, please contact the Business Account support team on *local rate 0845 33 00 415 and select option 3. If you have chosen a single card account or central booker account and would like to change to a multiple card account please contact the support team selecting option 2.

As the Account Holder, you will receive a letter in your Welcome Pack stating your credit limit. Your account is subject to this credit limit, irrespective of the number of cards issued. If your credit limit is reached or exceeded, your account will be suspended until the 14th of the month when payment is collected by direct debit. For more information, or to request an increase to your credit limit, please contact the Best Western Business Account Team on *local rate 0845 33 00 415, selecting option 2, or via enquiries@bwbusinessaccount.co.uk.

We use an approved credit agency to undertake a credit check. If you are a limited company the credit check is based on accounts information filed at Companies House. For non-limited companies or sole traders the credit check is based on your trading history.

Your credit limit will be notified to you in the letter you receive in your Welcome Pack. The amount of credit available will be based on your estimated spend and the results of the credit check which is performed when you apply for your Best Western Business Account.

You can start using your Best Western Business Account cards as soon as you have registered your card details online at www.bwbusinessaccount.co.uk and take advantage of the online services on the portal.

You will receive a statement once a month via email showing all the transactions made on your Best Western Business Account.

Your monthly invoice will be paid via the Direct Debit you have set up or, for outstanding balances, can be paid in full online via the portal or by calling Best Western Business Account Team on *local rate 0845 33 00 415, selecting option 2.

Please telephone the Best Western Business Account Team on *local rate 0845 33 00 415, selecting option 2, to discuss and make an advance payment on your account.

You can order additional and replacement cards through the Best Western Business Account online portal which is available 24/7. Alternatively, you can contact the Customer Service Team on *local rate 0845 33 00 415 selecting option 2.

You can cancel a card through the Best Western Business Account online services account management which is available 24/7. Alternatively, you can contact the Customer Service Team on *local rate 0845 33 00 415 selecting option 2.

You will need to request this in writing, making sure you quote your account number. You can send an email to us at enquiries@bwbusinessaccount.co.uk, or post a letter to Best Western Business Account, 1 Trinity Court, Broadlands, Wolverhampton, WV10 6UH.

Please telephone the Customer Service Team on *local rate 0845 33 00 415, selecting option 2 to discuss.

Please telephone the Customer Service Team on *local rate 0845 33 00 415, selecting option 2 to discuss.

Please telephone the Customer Service Team on *local rate 0845 33 00 415, selecting option 2 to discuss.

Please telephone the Customer Service Team on *local rate 0845 33 00 415, selecting option 2 to discuss.

Please telephone the Customer Service Team on *local rate 0845 33 00 415 selecting option 2 to discuss and make an advance payment on your account.

Best Western Rewards is our international loyalty programme where you get even more for your stays! It’s free to sign up and you will earn points for every pound you spend in any of our 4,000 hotels worldwide to swap for rewards like lovely free nights in our hotels, spendaholic shopping vouchers, racy or lazy experience days and many more! Or, if you want to spread your wings you can earn Airline Miles instead.

Of course, we take good care of all our guests, but as a Best Western Rewards® member, you get that extra special treatment with our exclusive in-hotel services like free upgrades, early check in and late check out, plus bonus points and discounts too.

The Best Western Business Account is a separate scheme to Best Western Rewards, however you can earn points on your stays in any Best Western hotel. Its free to sign up at www.bestwesternrewards.co.uk.

Yes as they are separate schemes you will need to show your rewards card as well as your business account card on check in and check out.

Best Western Venues is our free meetings, conferences and events service. We have a dedicated team of experienced and friendly events specialists who will make sure everything goes smoothly from the moment you make an enquiry until the day of your meeting. We have over 1100 meeting rooms in GB to choose from and our delegate rates are inclusive so everything’s taken care of, including your balance sheet! Find out more at www.bestwesternvenues.co.uk.

To book a meeting simply call us on *local rate 08456 20 05 06 to discuss your meeting.

You can’t use the Best Western Business Account as a guarantee for your meeting, a valid credit card must be used when booking meetings or conferences.

To pay a deposit for your meeting you must use a valid credit card. You can use your Best Western Business Account card to pay the balance of your meeting at the hotel.

By booking your train travel through redspottedhanky.com you can:

• Get up to 51% discount on your train tickets
• Check and amend your bookings online.
• Store details such as your favourite journey and your billing address. This can save time if you use the site regularly.
• You will have the option to sign up to the redspottedhanky.com loyalty scheme where you can earn points on each purchase you make.

To book train travel, and receive up to 51% off all Great Britain rail operators, simply create an account on www.redspottedhanky.com, or if you already have one, simply log on with your existing details.

The first time you visit the site you will need to go via your online portal at www.bwbusinessaccount.co.uk and click rail details. You will then be able to use your Best Western Business Account as payment.

There are a variety of ticket delivery options available to you:
Self-Service ticket machine

• You can collect your ticket from any self-service ticket machine listed on www.redspottedhanky.com
• Please bring a credit or debit card, as well as the booking reference number allocated to you when you booked

First Class Post

• First Class post is free for all deliveries.
• Tickets will be processed and dispatched by First Class post within 24 hours of booking.
• Tickets must be booked at least 6 working days prior to travel.

Next Day Special Delivery

• If you book your tickets by 16.00hrs, delivery is guaranteed by 13.00hrs the next working day.
• A signature will be required upon delivery.
• Bookings made on a Friday will be delivered the following Monday.
• Bookings made on Saturday will be processed the following Monday for delivery on Tuesday.
• Information: All Next Day Special Delivery services are insured for up to £1,000
• Special Delivery rates are inclusive of VAT per address
• Next Day Special Delivery cost £7.

Tickets are dispatched within 24 hours of booking and delivered within 5 postal days. If you have not received your tickets by the day before travel please call Red Spotted Hanky Web Support on 0800 377 7748 (freephone) ensuring that you quote your booking reference.

You can contact the Best Western Business Account Team at enquiries@bwbusinessaccount.co.uk or on *local rate 0845 33 00 415, selecting option 2.

The Best Western Business Account Customer Service Team is available from 9:00am - 5.30pm Monday to Thursday and 9:00am - 5:00pm on a Friday.