Hotel Cancellation Policy

Cancellation policy

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise our Reservations Centre. Your notice of cancellation will only be effective when it is received by our Reservations Centre, at which time you will be given a cancellation number relating to the date and time of your call. This must be kept by you for reference. Where we incur costs from the time we confirm your booking, we will charge you a sum to cover the costs, expenses, charges and losses that we incur as a result of your cancellation. In the case of breaks that include a health and beauty treatment, this will be the full cost of the health and beauty treatment in question. In the case of breaks which include an activity, the following charges will be payable:

Period before departure within which written notification of cancellation is received Cancellation charge
29 days or more Activity deposit
15 - 28 days 50% of the cost of the activity
0 - 14 days 100% of the cost of the activity

Breaks including an activity

In addition, with all breaks, you may be charged an amount to cover the cancelled accommodation element of your break. If our reservations department receive notice of your cancellation more than 48 hours prior to the date that your chosen break is due to commence, there will be no cancellation charge.

If they receive notice 48 hours or less before the date your break is due to commence, then you will be required to pay 100% of the cost of the accommodation element of the break. In all cases, any amendment charges which have already been incurred are not refundable in the event of the person(s) to whom they apply cancelling.

Depending on the reason for cancellation, it is sometimes possible to reclaim these cancellation charges (less any applicable excess) under the terms of certain insurance policies. If you have purchased such an insurance policy and this applies to you, claims must be made directly to the insurance company concerned. Please ensure that you return to us any vouchers or tickets in your possession that relate to the cancelled break.

If any member(s) of your party is/are prevented from travelling, the person(s) concerned will be able to transfer their place to someone else (introduced by you). An amendment fee may be charged. Should you wish to make any changes to your confirmed break, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. An amendment charge of £15 per amendment will be charged if the amendment results in a reduction of the total cost of the break.