1. Membership
1.1 Membership of the Best Western Rewards Programme, formally known as Gold Crown Club International, ("Rewards Programme") is subject to the following conditions ("Programme Conditions") together with the full terms and conditions ("General Conditions") of Interchange and Consort Hotels Limited trading as Best Western Hotels ("Best Western","our", "us" and "we"). Copies of these General Conditions can be found on our website (www.bestwestern.co.uk). Alternatively, if you would like us to send you a copy, please write to us at Best Western Rewards, Consort House, Amy Johnson Way, Clifton Moor, York, YO30 4GP. In the event of any inconsistency or conflict between the Programme Conditions and the General Conditions, the relevant terms of the Programme Conditions will prevail to the extent of the inconsistency or conflict. References in these Programme Conditions to "you" and "your" are to the individual member of the Rewards Programme.
1.2 "Rewards" means the services, goods and benefits for which members of the Rewards Programme are, subject to the Programme Conditions, eligible to exchange their Rewards Programme accummulated points. "Rewards Suppliers" means all suppliers of Rewards other than Best Western or any of our member hotels. All Rewards provided by any Rewards Suppliers will be subject to a contract between you and the relevant Rewards Supplier and that Rewards Supplier’s applicable terms and conditions (available on request). All Rewards provided by a Best Western member hotel will be subject to a contract between you and the relevant hotel and that hotel’s terms and conditions as well as the General Conditions. We act only as the agent for the Reward Suppliers and our member hotels in relation to all Rewards offered and provided under the Rewards Programme.
1.3 We reserve the right at our discretion to refuse any application for membership. Members must be at least 18 years of age. Rewards, membership of the Rewards Programme and any application for such membership will be void where prohibited by law.
1.4 The Rewards Programme is offered at the absolute and sole discretion of Best Western. We reserve the right to change, remove, substitute or add to the Rewards available through the Rewards Programme. No representation is made that any particular Reward(s) will be available for any period of time or at any time, either as publicised or at all. All Rewards are at all times subject to availability.
1.5 By applying to become a member of the Rewards Programme and by continuing to be a member, you agree to be bound by and to comply with the Programme Conditions, the General Conditions and any other rules, regulations, policies and procedures which may be adopted by Best Western at any time (collectively referred to as "Conditions"). The Conditions may be modified, added to, withdrawn and/or substituted, in whole or part, at any time with or without prior notice at our sole and absolute discretion. Such Conditions may be communicated to members in account statements or newsletters or on our website www.bestwesternrewards.co.uk. The most recent Conditions supersede and replace all previous Conditions. It is your responsibility to read all and understand all Conditions.
1.6 For full terms and conditions applicable to our Reward Suppliers please see our website www.bestwesternrewards.co.uk or write to us at Best Western Rewards, Consort House, Amy Johnson Way, Clifton Moor, York, YO30 4GP.
2. Points
2.1 You must present your Rewards Programme membership card ("Card") at check-in and when settling your bill on check-out of the hotel in order to obtain your Rewards Programme points. Points cannot be awarded retrospectively. The Card may be used by the authorised signatory only. It remains the sole and exclusive property of Best Western and we have the right in our sole and absolute discretion to cancel the Card in accordance with 6.3.
2.2 Subject to the Programme Conditions, ten points are awarded for every US$1 (equivalent to 52 British pence as at 1st January 2008) spent on eligible services at Best Western hotels whilst you are a member of the Rewards Programme.
2.3 You can only earn points if you have made and paid for the booking and actually stay at the hotel which is the subject of the booking. Points cannot be earned on your behalf. For corporate bookings, points are earned on all invoices for eligible services remitted to the member company.
2.4 The earning of points at any Best Western hotel outside Great Britain is subject to the Best Western Rewards Programme membership terms and conditions applicable in the country in which the hotel concerned is located. These may differ from the terms and conditions set out here. Points earned at any Best Western hotel outside Great Britain will not be registered on your account until 28 days after your stay. You must check at the time of booking how points can be earned at any Best Western hotel outside Great Britain.
2.5 Subject to 2.6 below, points may be earned in relation to the following accommodation bookings and services whilst staying at any Best Western hotel in Great Britain:
a) Best Available rates
b) Advanced Purchase rates
c) Getaway Break rates
d) Weekend Saver rates
e) Best Business Worldwide rates
f) Chain and Consortia rates
g) Activity Breaks
h) Golf Break Package Rates
i) Christmas and New Year Break package rates
j) Best Western Travel Card when used as method of payment at hotel on an eligible rate
k) Worldwide and European Senior rates
l) meals in restaurant*
m) selected promotional and partnership rates.
Eligible rates and services may change and you must check on the availability of points for any booking at the time of making your reservation. *When a member stays at a Best Western hotel on the basis of a rate which is not eligible for Rewards Programme points (see point 2.6), points can still be earned on money spent when dining in the hotel restaurant (not applicable on bar meals or franchise restaurants). To earn points on the entire restaurant bill, the member must pay for the entire restaurant bill, not just for their own meal. Eligible rates and services may change and you must check on the availability of points for any booking at the time of making your reservation.
2.6 Points cannot be earned in relation to the following bookings, services and items:
a) employee discounts/agency discounted rates/third party rates
b) all Best Western voucher programmes (Advance, FIT and purchased Travel Card)
c) wedding parties, leisure group bookings (12 or more people), leisure club membership and services not directly provided by the hotel (e.g. flowers, etc.)
d) prepaid UK travel agency bookings
e) local negotiated contracted rates
f) selected promotional rates
g) ancillary products and services (e.g. rail travel, attraction tickets, golf, activities, etc.)
h) any additional spend which is not included on your hotel bill (e.g. bar bill, bar meals, laundry bill, etc.)
i) Government taxes (including vat)
j) meetings and conferences
k) Best Western Rewards Programme free night stays.
Points cannot be earned in conjunction with or in addition to points or miles from any rewards programme operated by Best Western International Inc or any of its affliated programmes.
2.7 Points may not be transferred, sold and/or assigned by you unless expressly permitted by us in writing. The accumulation of points does not entitle you to any vested right in any points or to any Rewards. Points can only be merged with those of any other Rewards Programme member where you both share the same address.
2.8 Points may not be redeemed for cash and have no cash value.
2.9 In order to retain all points you have earned but which you have not yet spent, you must stay at a Best Western hotel no later than 12 months after your previous stay at a Best Western hotel. Failure to do so will result in your points being automatically cancelled by us without you being entitled to any payment or compensation of any description.
2.10 Your membership card cannot be used in conjunction with any other loyalty programme or offer which we may introduce from time to time.
2.11 You will receive a statement from us on a quarterly basis showing your then current points balance. Please check this statement and any other document you receive from us carefully as soon as you receive it. Contact us immediately if any information which appears on the statement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document (including any failure to correctly award points) within six months of the stay or other activity in question.We reserve the right to insist on acceptable documentary evidence before making any change to your points balance. For your protection, you should retain all documentation which relates to any stay or other service which qualifies for points until the points have appeared on your statement. You are responsible for the safekeeping of all statements as duplicates are not issued under any circumstances.
2.12 For new members, points will be awarded on any qualifying Rewards Programme stay occuring within 30 days prior to acceptance of membership in the Rewards Programme on making request to us in writing. The written request should include your name, Rewards Programme account number, address, daytime telephone number and/or e-mail address and such documentary evidence of the stay as we may require. Failure to supply adequate and unaltered documentation may result in the refusal of the request.
2.13 We will not be responsible for any points award request or other correspondence which is lost or delayed in the post.
3. Elite Tiers
3.1 Platinum Membership
When you have stayed 15 eligible nights in any Best Western hotel(s) in a calendar year, your membership is automatically upgraded to Platinum membership. Platinum membership benefits include:
3.1.1 10% bonus points on every eligible stay at all Best Western hotels worldwide.
3.1.2 In-hotel member services including, subject to availability, a free room upgrade, early check-in and late check-out, free daily newspaper and 10% discount on hotel restaurant bills – see 4.1 to 4.5 for full details.
3.2 Diamond Membership
When you have stayed 30 eligible nights in any Best Western hotel(s) in a calendar year, membership is automatically upgraded to Diamond membership. Diamond membership benefits include:
3.2.1 15% bonus points on every eligible stay at all Best Western hotels worldwide.
3.2.2 In-hotel member services including, subject to availability, a free room upgrade, early check in and late check out, free daily newspaper, 10% discount on hotel restaurant bills and partner stays free service – see 4.1 to 4.6 for full details.
3.3 Membership Benefits
Benefits for members can vary between countries. Please check member benefits when making your booking. In order to ensure you receive your regular points and bonus points, you must present your card at reception at check-in and check-out. For membership at Platinum and Diamond level to be renewed, 15 (for Platinum) or 30 (for Diamond) eligible nights in any Best Western hotel(s) retrospectively must be achieved in a calendar year. Membership is confirmed by the issuing of a new membership card by Best Western. Best Western reserves the right at any time to change the benefits for Platinum and Diamond members.
4. Services & Recognition
All Best Western Rewards Programme members are entitled to the following services and recognition at a Best Western Hotel in Great Britain depending on your tier status. All services are subject to availability.
4.1 Room upgrades
4.1.1 All Best Western Rewards members are eligible to receive a complimentary room upgrade though complimentary room upgrades are only available at Best Western hotels in Great Britain, are provided at the discretion of the Best Western hotel concerned and are subject to availability.
4.1.2 Room upgrades are not available on free night Rewards.
4.2 Early check-in
4.2.1 All Best Western Rewards members are eligible for early check-in. However, this is only available at the customer's request and is made at the discretion of the Best Western hotel concerned.
4.3 Late check-out
4.3.1 All Best Western Rewards members are eligible late check-out. However, this is only available at the customer's request and is made at the discretion of the Best Western hotel concerned.
4.4 Free daily newspaper
4.4.1 Only available to Platinum and Diamond members when staying at hotels in Great Britain
4.4.2 Platinum and Diamond members can choose from the hotel’s selected list of newspapers only
4.4.3 Available weekdays only
4.5 Discount off restaurant bills
4.5.1 Only available to Platinum and Diamond members when staying and dining at Best Western hotels in Great Britain
4.5.2 Only available on hotel restaurant meals. Bar meals, room service, breakfast when staying on a room only basis, and dinner when staying on a dinner, bed and breakfast rates are excluded from the discount.
4.5.3 Only available at in-hotel restaurants – franchises are excluded from this promotion.
4.5.4 Platinum members are eligible for a 10% discount from their restaurant bills, Diamond members are eligible for a 15% discount from their restaurant bills.
4.5.5 The discount will not be available in relation to any alcoholic drinks should legislation in the country where the hotel is located prohibit at any time such discounts.
4.6 Partner stays free
4.6.1 Only available to Diamond members when staying at Best Western hotels in Great Britian.
4.6.2 Where available, the price payable will be based on the single person occupancy rate of a twin or double room. If the hotel offers full breakfast as part of the meal plan then the second person staying will be charged for the same meal plan. Continental breakfast only is available at most hotels within the London region.
4.6.3 For every paying guest, his or her partner must stay the same number of nights or less as the paying guest.
4.6.4 Partner must share the same twin or double room as the paying guest.
4.6.5 Any partner staying free must be notified at the time of making the booking to ensure that the allocated room is suitable for double occupancy.
4.7 Guaranteed accommodation
4.7.1 With the exception of Advanced Purchase rates, selected promotional rates and 2 night package rates, you may use your Rewards Programme membership card in Great Britain to guarantee accommodation at a Best Western hotel without having to make any payment at the time of booking. To utilise this benefit you must make your booking by telephoning our central reservations department on 0800 75 75 75. Payment for these bookings must be made on check-out of the hotel at the end of your stay. For Advanced Purchase rates, selected promotional rates and 2 night package rates reservations, payment in full will be required at the time of booking.
4.7.2 Cancellation charges apply where you fail to turn up for your booking and to cancellations. For full details see our General Conditions.
5. Reward Suppliers
5.0 We make no representation and give no warranty in respect of any Rewards or Rewards Suppliers. Please see 1.2.
6. Variation and Termination
6.1 We reserve the right to amend or terminate the Rewards Programme at any time by giving three (3) months’ prior written notice. We are entitled in our sole and absolute discretion to determine how, where and by what means such notice will be communicated and the contents of the notice. On expiry of the three months notice period all points not then spent by you will be cancelled and you will not be able to use them to obtain rewards. No cash payments or other compensation will be provided in respect of any cancelled points.
6.2 At our discretion, we reserve the right to transfer any points earned under the Rewards Programme to any other loyalty programme operated by us at any time by giving you written notice of such transfer. Any such transfer will not affect any Rewards you may have already claimed using your points but not yet taken of prior to such transfer.
6.3 We reserve the right to terminate your membership if, in our sole opinion and at our sole discretion, you commit any act, or fail to carry out any act, which we feel represents an act of fraud, abuse, misconduct, misrepresentation of any information, misuse of the Rewards Programme, breach of any law or regulation in connection with the Rewards Programme, breach of these Rerwards Programme Conditions or our General Conditions or any other Conditions, failure to pay the charges of any Best Western member hotel, providing a cheque which is subsequently dishonoured or is otherwise invalid, having more than one active Rewards Programme account per member, is offensive or to the detriment of Best Western or any of its affliations or alliances or any other act which we deem inappropriate for a member of the Rerwards Programme, by giving you seven days notice in writing.
6.4 If we terminate your membership pursuant to 6.3, all points which you have accrued will be immediately cancelled and no cash payments or other compensation will be provided.
6.5 You can terminate your membership at any time by advising us in writing. Any points you have earned, but not yet redeemed at the time of termination, will be held in your account until such times as you have redeemed them or until the expiry of three months from the date we receive your written notification, whichever is the sooner. On the expiry of three months from the date we receive your written notice of termination any unspent points remaining in your account will be cancelled and no cash payments or other compensation will be provided.
7. Data Protection
7.1 We are a data controller for the purposes of the Data Protection Act 1998. By applying for membership you consent to us processing the personal details you give on your enrolment form or subsequently in order that we can provide you with the benefits of membership. Please visit our website at www.bestwesternrewards.co.uk for full details of our Data Protection and Privacy Policy. Alternatively, contact our customer services’ department who will be happy to send you a copy of this.
8. Liability
8.1 Nothing in these Programme Conditions or our General Conditions shall exclude or limit our liability for any death or any personal injury caused by our negligence or that of any of our employees providing they were at the time acting within the course of their employment with us.
8.2 We shall have no liability whatsoever in relation to any contract you enter into with any Rewards Supplier or for any acts or omissions of any Rewards Supplier or any Best Western member hotel.
8.3 We shall not be liable to you if for any reason beyond our reasonable control, you are prevented from accessing any rights detailed under the Rewards Programme.
8.4 We shall not be liable for any tax, fees,charges or other payments of any description which you may incur or be required to pay as a result of or in connection with any Reward obtained by you under the Rewards Programme.
8.5 To the extent permitted by law, we make no guarantees, warranties or representations of any kind, expressed or implied, with respect to the Rewards Programme or any Rewards, including but not limited to merchantability, fitness for a particular purpose, design or accuracy. We will not be liable for any loss, expense, accident or inconvenience which may arise in connection with use of the Rewards Programme or any Rewards. We will not be liable for any direct, incidental, special or consequential damages arising out of the Rewards Programme or any Rewards even where we have been advised or are otherwise aware of the likelihood of such damages or of circumstances which may give rise to such damages.
9. General
9.1 You must not without our prior written consent assign, transfer or permit any use of your membership or any membership benefits to or by any other person. We may without your prior consent assign, transfer or subcontract the Rewards Programme to any other entity.
9.2 These conditions and the Rewards Programme shall be governed by and construed in accordance with the laws of England and we both agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute, issue or other matter which arises between us.
9.3 Any change of name and address must be notified to us by writing to us at Best Western Rewards, Consort House, Amy Johnson Way, Clifton Moor, York, YO30 4GP including any documents required to verify the change. Required documents for name or address changes would include one of the following: marriage license, divorce decree, utility bill, credit card statement with blacked out details, court ordered name change, or any other official government document showing name change.
9.4 All information about the Rewards Programme is correct at February 2009.
Best Western Rewards is owned and operated by BW GCCI Inc., a wholly owned subsidiary of Best Western International, Inc. ©2009 Best Western International
Each Best Western hotel is independently owned and operated.
10. Shopping vouchers
10.1 Vouchers can only be redeemed at your chosen retailer.
10.2 Terms and conditions applicable to your chosen retailer may apply.
10.3 Delivery charges are included in the points value of vouchers.
10.4 Refunds cannot be processed on voucher orders.
10.5 Vouchers and any unused portion of it expire 18 months after being issued.
10.6 Please allow up to 14 days for delivery. The carrier may request a signature.
10.7 Vouchers offered are via a partnership with High Street Vouchers.
11. Experience days
11.1 All experiences and locations are correct at current time but may change or be withdrawn for reasons beyond our control.
11.2 Terms and conditions apply to each experience day – for more details click on your chosen experience day from the following location.
11.3 Please allow up to 14 days for delivery of your experience day pack. The carrier may request a signature.
11.4 Refunds cannot be processed on experience days orders.
11.5 Delivery charges are included in the points value of all experience days.
11.6 Expiry dates may vary according to each experience day, you will be advised on full details when booking your experience day.
11.7 All experience days are offered via Virgin Experience days and are subject to full terms and conditions.
Fine Wines Terms and Conditions
12.1 There is no restriction on the number of cases that can be ordered during the offer period.
12.2 If you are dissatisfied for any reason, contact Best Western Rewards to arrange a replacement or refund.
12.3 Please allow up to a maximum of 28 working days for delivery from date of request.
12.4 The carrier requires a signature on delivery.
12.5 Any loss or damage to packages left as per customer instructions shall remain the liability of the customer.
12.6 We are unable to offer advance warning of delivery date. Wine orders cannot be cancelled.
12.7 Wines are ready for drinking and will last for 12-18 months. We reserve the right to substitute with products of equal or greater value. Vintages will follow on, unless advised otherwise.
12.8 This offer is a Direct Wines promotion.
12.9 UK addresses only, excluding Channel Islands.
12.10 Recipients must be 18 years or over.
Free Nights Terms and Conditions
13.1 Best Western Rewards terms of membership and our current booking conditions are available on request or can be found at www.bestwesternrewards.co.uk. These terms and conditions limit and exclude our liability to you.
13.2 The number of Best Western Rewards points required in exchange for one night's accommodation at each participating hotel can be found at www.bestwesternrewards.co.uk. The rates (in points) shown are for two adults sharing a standard twin or double room and include breakfast. Points for your free night stays will be deducted on arrival at the hotel. It is your responsibility to ensure you have sufficient points on your Best Western Rewards® account on arrival. If you do not have sufficient points, you will be asked to make payment by another method.
13.3 If you need to cancel or amend a confirmed booking, cash cancellation/amendment charges may be payable. Please see full terms and conditions for details. If a booking is cancelled or made but not taken, your free night points will not be refunded.
13.4 All bookings are subject to availability.
13.5 Complimentary room upgrades will not be given in respect of bookings against which Best Western Rewards points are redeemed and Best Western Rewards members redeeming points against bookings will not be entitled to the benefits of any other offers which would otherwise be applicable.
13.6 Best Western Rewards points cannot be used against incidental expenses such as bar bills, room service etc or meals (except breakfast as stated above).
13.7 Information is correct as of 2nd February 2009. Changes and errors may occur. Please check at the time of booking. Best Western reserves the right to change hotels and their categories without prior notice.
Points Plus Additional Terms and Conditions
14.1 Best Western Rewards members may spend 8000 points plus a monetary payment to "top up" the free night category, i.e. for a 16,000 point hotel, a member can spend 8000 points plus £28. Members cannot redeem less or more than 8000 points in order to reduce or increase the amount of the monetary top up. There are six categories for Best Western Rewards members to choose from as follows. These are - 8000 points plus: £28 (16,000 points hotel); £42 (20,000 points hotel); £55 (24,000 points hotel); £68 (28,000 points hotel); £82 (32,000 points hotel) and £96 (36,000 points hotel).
14.2 The Points Plus break is for two adults sharing a standard twin or double room and includes breakfast.
14.3 If there is not 8000 points available in your Best Western Rewards account when you check out of the hotel then you will be required to pay the hotel's published rate.
14.4 All Points Plus bookings must be made through Best Western Central Reservations on 0800 75 75 75 however payment (including the deduction of your 8000 points) will be taken by the hotel at check out.
Amazon.co.uk gift voucher terms and conditions
15.1 Amazon.co.uk Gift Certificates may only be redeemed at http://www.amazon.co.uk toward the purchase of products listed in Amazon.co.uk's online catalogue sold by Amazon.co.uk. They cannot be redeemed at Amazon.com, Amazon.de or Amazon.fr or at any of the Auctions or zShops stores.
15.2 Gift Certificates have a cash redemption value of 0.001p and is not transferable or assignable.
15.3 Gift Certificates and any unused portion of it expires 2 years after this has been dispatched, where permissible under applicable law.
15.4 Any unused balance of the certificates will be placed in a Gift Certificate account and can be used at a later date prior to the date of expiry.
15.5 Gift Certificates may not be used on existing orders.
15.6 If your order exceeds the value of the Gift Certificate, you must pay the balance with a credit or debit card.
15.7 Gift Certificates cannot be used to pay for Amazon.co.uk Gift Certificate.
15.8 Normal Amazon.co.uk terms and conditions of purchase and for using the amazon.co.uk web site apply.
15.9 Amazon, Amazon.co.uk and the Amazon.co.uk logo are trademarks or registered trademarks of Amazon EU S.à.r.l. or its affiliates
AVIS terms and conditions
16.1 AVIS Awards may be redeemed at participating airport and downtown locations in
Europe, Africa and the Middle East.
16.2 All cars must be returned to the AVIS renting participating location (no one-way
rentals permitted).
16.3 Rentals subject to availability.
16.4 Free Day Conditions
16.4.1 Not included are charges for car class upgrades, refuelling service charges, CDW/TP
16.4.2 (Collision Damage Waiver/Theft Protection), PAI (Personal Accident Insurance),
mileage charges for miles in excess of free mileage allowance, Airport surcharges,
any additional days beyond the award period or any taxes on additional charges.
16.5 Free Weekend Conditions
16.5.1 Not included are charges for car class upgrades, refuelling service charges, PAI
(Personal Accident Insurance), mileage charges for miles in excess of free mileage
allowance, airport surcharges, any additional days beyond the award period or any
taxes on additional charges. Collision Damage Waiver and Theft Protection are
included.
16.6 All rentals subject to AVIS' standard driver, age and credit qualifications in effect at
time and place of rental.
16.7 AVIS awards are not transferable and have no cash or other value.
16.8 AVIS awards cannot be combined with any other promotion or offer.
16.9 AVIS awards shall be void where prohibited by law.
16.10 Only one AVIS award certificate may be used per rental.
16.11 Members must reserve car in advance by calling the AVIS reservation office and
informing them that he/she is a holder of AVIS award certificate, its entitlement and
quoting the AWD (Avis Worldwide Discount) number on the certificate.
16.12 Rentals resulting from the use of AVIS awards are not eligible for points.
16.13 AVIS awards are valid for a period of one year from the date of issue.
Shop for Rewards Terms and Conditions
17.1 The allocation of Points in relation to the purchase of goods and services made through Shop for Rewards is made in accordance with these Terms & Conditions and any additional conditions published by or on behalf of Best Western Hotels from time to time. These Terms & Conditions are subject to change and reference should be made to the applicable terms and conditions before purchasing.
17.2 Shop for Rewards will be run in conjunction with Collinson Latitude, a Best Western Hotels program partner who may at any time publish and enforce any terms and conditions they feel necessary for the operation of Shop for Rewards.
17.3 Collinson Latitude will source and manage "Retailers" that will offer products and services for sale through Shop for Rewards. Best Western Hotels are not responsible for the content of Shop for Rewards or the content or availability of any third party web sites that link from the Shop for Rewards site including the sites of Retailers.
17.4 To access Shop for Rewards you must be a current Best Western Rewards member and supply your Best Western Rewards membership number and Shop for Rewards password to log in once you have registered. In order to earn Points, you must be logged into the Shop for Rewards site and access the Retailers sites via links from the Shop for Rewards site. You cannot earn points for purchases that you make prior to becoming a Shop for Rewards Member.
17.5 You agree to the use of cookies to track and record purchases made by you at Shop for Rewards. It is your responsibility to ensure that cookies are turned on in your browser and that the security settings in your browser allow the use of cookies. Click here to view our privacy policy.
17.6 Points may only be earned by purchasing goods and services through the Shop for Rewards site from the date that the member registers for Shop for Rewards. Points may only be earned by purchasing goods and services from Retailers on the Shop for Rewards site from the date that the Retailer becomes available at on Shop for Rewards.
17.7 Points may not be redeemed for the purchase of goods and services through Shop for Rewards.
17.8 The purchase price of all goods and services offered for sale at Shop for Rewards is in Stirling.
17.9 Points may be subject to fluctuation at any time should any retailers amend their points structure.
17.10 Points earned on a purchase will be credited to the user's Best Western Rewards Account. Points will not be earned on a purchase made directly with a Retailer unless you log into Shop for Rewards using your Best Western Rewards membership number and password prior to making the purchase.
17.11 Your purchases are tracked and reported back to Best Western Hotels and Collinson Latitude by the Retailer. Best Western Hotels is not responsible for any errors or delays in reporting transactions however Best Western Hotels and Collinson Latitude will use reasonable endeavours to ensure that reporting of transactions by Retailers occurs.
17.12 Collinson Latitude may stipulate the calculation of Points per Pound spent or allocate Fixed Points in relation to activity at Shop for Rewards
17.13 Best Western Hotels may at any time vary the method or procedure for the calculation of Points. Click here to view our privacy policy.
17.14 You may check the number of Points earned on your purchases by logging into Your Account via the website www.shopforrewards.co.uk
17.15 Following a purchase Points will be posted as "Pending" by the Retailer.
17.16 Once a purchase has been approved by the Retailer Points will be posted as "Approved" and transferred to your Best Western Rewards Account within 90 days of your purchase. Pending and Approved Points are the sole responsibility of the Retailer from whom a purchase is made. Best Western Hotels does not warrant any time frame for Approval of a purchase.
17.17 If a purchase is cancelled or goods are returned to a Retailer, the Pending Points allocated for the purchase will be cancelled. The Pending Points will then be removed from Your Account and will show as "Cancelled". Once Points have been Approved they will be transferred to your Best Western Rewards Account.
17.18 Should Best Western Hotels or Collinson Latitude suspect fraudulent or suspicious activity in relation to your account, Best Western Hotels may place your account on hold or suspend transactions.
17.19 Best Western Rewards Members that choose to access Shop for Rewards do so at their own risk. Best Western Hotels is not responsible for any failure in communication between Best Western Hotels, Collinson Latitude, Retailers or you which is beyond our reasonable control.
17.20 Where permitted by law to do so Best Western Hotels excludes liability to you for any direct or indirect loss, damage or expense arising from your use of Shop for Rewards regardless of whether the same arose from negligence, breach of contract or otherwise, and regardless of whether Best Western Hotels have any control over circumstances giving rise to the claim or not.
17.21 All information and data displayed on Shop for Rewards by Best Western Hotels, Collinson Latitude or Retailers is offered for information purposes only and is binding only to the extent that the contents of any such information or data are expressly incorporated in writing in these Terms & Conditions.
17.22 All purchases of goods and services at Shop for Rewards will be subject to the terms and conditions of the Retailer from which they are purchased including but not limited to delivery and return policies. If you have any questions regarding your purchase or complaints you must contact the Retailer directly.
17.23 Warranties, if any, are provided by Retailers and not Best Western Hotels. Best Western Hotels accepts no liability for defects in quality or condition of goods and makes no claims or warranties as to the delivery of goods or services to the extent permitted by law.
17.24 All enquiries regarding discrepancies with respect to Points from Shop for Rewards are to be directed to the Best Western Rewards customer service team.
17.25 Best Western Rewards points earned through Shop for Rewards will expire if the member does not make a stay at a Best Western hotel within 12 months of their last stay. To view the full Best Western Rewards terms and conditions click here.
Thornton’s Terms and Conditions
Please allow up to 14 days for delivery. A signature is required upon delivery, so please ensure that there is someone to accept delivery during working hours. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery we cannot accept liability. The courier should leave a "calling card" at the recipients address and it then becomes the recipients responsibility to contact the courier company to re-arrange a suitable delivery time and date. If you know your recipient is not at home during working hours, we recommend that we deliver to a business address.
Best Western Rewards Members receive 10% off orders. Offer is valid until 8th November 2010. This offer is only redeemable through Thorntons.co.uk or by calling 0845 121 1911 and not via Thorntons stores. If purchasing online simply quote BWE9 when prompted at the basket page of the website. If you phone us simply quote the code at the beginning of the conversation. Thorntons cannot be held liable for not discounting orders if the correct code is not given. An order is one delivery to one mainland UK address. Offer is applicable to one order only. Saturday deliveries are sent through Royal Mail’s standard service . Offer is open to UK residents only. This offer is not available for corporate customers. Offer cannot be used in conjunction with any other offer. There is no cash equivalent to this offer.
E-Statement Terms and Conditions
Earning Points
Points awarded on eligible stays only. Points awarded on total bill when staying in Great Britain only. See full terms and conditions.
Missing Points
Proof of stay required to claim points for a previous stay
Points can only be awarded for stays queried no later than 6 months from the date of the departure for the stay in question.
Member services
Member services and subject to full terms and conditions.
Tiers Levels
At time of data processing, our records show that you are one or two stays away from being a platinum member - view your statement to see exactly how many nights you are away from reaching Platinum status.
Points
At time of data processing our records show that you have enough points for this reward. View your statement to see your points balance.
Expiring Points
At the time of data processing our records show you have not had a points earning transaction in the last 9 months. As such you points are due to expire in the coming months. Please view your statement your online account for an exact date.
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