Frequently asked questions
Q. When will my points show on my account?
A. Points entered by a hotel will normally be on your account within 48 hours.
Q. If I find points are missing from my account, are you able to add them?
A.We advise all members that your statement must be checked and should you find points missing you must contact Best Western Rewards Customer Service immediately on 0845 337 6037. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within six months from the date of departure.
Q. How can I spend my points?
A. Click here to view all available rewards. All redemptions can be requested over the telephone by calling the Best Western Rewards Customer Service Department on 0845 337 6037.
Q. How do I make a free night booking?
A. Please see our free night page for details or call 0800 75 75 75, insert the first four digits of your full membership number i.e. 6006. Advise the booking agent that you would like to use your Best Western Rewards points. On arrival at the hotel present your membership card and the hotel will deduct the points directly from your account. It is the responsibility of the member to ensure that sufficient points are available at the time of check in, otherwise the hotel will request payment by an alternative method.
Q. Can I make a free night booking for a stay this week?
A. A free night booking can be made up to the date of travel subject to sufficient points being available on your account.
Q. When will my points expire from my account?
A. In order to retain all points you have earned on an eligible rate but which you have not yet spent, you must stay at a Best Western hotel no more than 12 months after your previous stay. Failure to do so will result in all points you have earned (on an eligible rate) and not redeemed being cancelled by us.
Q. How long should it take for rewards to be delivered to me? A. We advise that all rewards (with the exception of Free Nights) can take up to 28 days to arrive with you. If you ordered your reward more than 28 days ago, please contact the Best Western Rewards Customer Service who will follow up with the rewards supplier for you.
Q. I have lost my membership card, can I have a replacement?
A. The Best Western Rewards Customer Service team will request a replacement card which you will receive within 28 days.
Q. I would like to join Best Western Rewards - is there a charge and what benefits do I receive?
A. There is no charge for becoming a Best Western Rewards member. You receive ten points for every 52p charged to your room bill when staying in a hotel in Great Britain. Best Western Rewards members, also receive the following benefits:
- Guaranteed hotel room reservations, with your Best Western Rewards membership number, when booked through Central Reservations for bookings in Great Britain, other than pre-paid breaks.
- Best Western Rewards members receive a number of in-hotel services depending on their tier level.
- - Gold Best Western Rewards members are entitled to a free room upgrade*, early check-in* and late check-out*.
- - Platinum Best Western Rewards members receive the same benefits as a Gold member plus – a free daily newspaper, 10% off their restaurant bill and 10% bonus points.
- - Diamond Best Western Rewards members are entitled to all of the benefits of a Platinum member plus – partner stays free, a total of 15% off their restaurant bill and a total of 15% bonus points.
- Best Western Rewards members can spend their points on various rewards such as free night stays throughout the world, Best Western Travel CardsTM, Amazon.co.uk vouchers, fine wines, High Street shopping vouchers, experience days, National Garden gift vouchers, donations to Save the Children and theatre vouchers.
