General
Our full Terms and Conditions apply to all bookings in addition to those conditions set out below except where our full terms are inconsistent with the conditions set out below. In that case, the conditions set out below shall prevail to the extent of the inconsistency. Our full Terms and Conditions can be found in our Getaway Breaks brochure, or on request from us.
How to Book
1. All bookings must be made by calling the Nectar Rewards Hotline on 0870 4 100 250
2. All bookings should be made by the Nectar cardholder (“you”), although the cardholder can use their points to make bookings on behalf of anyone. You must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking.
3. All bookings should be made at least 48 hours prior to your arrival date.
Payment
4. You may part pay for your booking using your Nectar points in addition to the applicable money payment required. Bookings cannot be paid for in money or points alone. For details of the applicable money payment required for your chosen hotel please see this brochure or the Nectar website. We will accept the following money payment methods only - credit cards and Switch. Points cannot be exchanged for cash. Payment cannot be made with Travel Card.
5. The applicable money payment must be paid at the time of booking. You are responsible for all money payment(s) due.
6. Once we have received all appropriate money payments and have deducted the appropriate number of points from your Nectar account we will, subject to availability, confirm your booking. Upon request we will issue you with a confirmation invoice to you. Please check this invoice carefully once you receive it.
Rates
7. Subject to clause 12 below the rates shown on our website apply to all bookings made between 1st April 2008 to 31st March 2009 for the selected participating hotels. Details of these hotels can be found on the Nectar website. This Nectar offer cannot be used in conjunction with any other promotional offer.
8. Bookings are subject to Best Western’s promotional room availability. Depending on the particular hotel, the rates shown may not be available on certain dates for example: Bank holidays, Christmas and New Year period, Valentines, Easter etc. Please check at the time of booking for full details.
9. Rates are per room per night based on up to two people sharing a twin / double room on a bed & breakfast basis*. Family rooms may be available, please ask your reservation agent when making your booking about availability and any applicable extra costs.
*Full English breakfast except London hotels where a continental breakfast is served. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen break at the time of booking.
10. All additional items (e.g.: drinks, dinner, newspapers etc) must be paid for by you direct to the hotel on or prior to departure.
11. Gold Crown Club International points cannot be earned on any bookings made through a Nectar promotion.
12. All hotels listed within the pricing categories are correct at the time of being posted to the website, however we reserve the right to switch individual hotels to a different pricing category at any time.
Changes and Cancellations
13. Bookings are non-transferable and non-exchangeable once confirmed. Any changes to your booking once we have dispatched our confirmation invoice will be treated as a cancellation by you and you will have to pay the applicable cancellation charges. Please see clause 14.
14. If you cancel a confirmed booking, we shall be entitled to retain the full money payment paid or due by you for your booking. We shall also retain all points deducted from your points balance by us.
15. Occasionally, we have to make changes to and correct errors in the offer and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. We reserve the right to withdraw a hotel from the promotion should it not meet the required standards of Best Western. Please see full terms and conditions for further details.
Our responsibility for your stay
16. Hotel accommodation will be provided using reasonable skill and care. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your break.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £400 per person affected as it is your responsibility to take out adequate insurance at the time of booking.
We cannot accept any liability where the performance or prompt performance of our contractual obligations is prevented or affected by any event which we or the hotel of the service(s) in question could not, even with all due care, foresee or avoid. Please also see our full Terms and Conditions for further details.