Our promise
We asked you to tell us what mattered most when running an event in our hotels. You told us that we should continue to address individual needs in a welcoming, flexible and professional manner – from initial enquiry, right through to departure.
We promise to deliver our services in just this way. It means you can relax, safe in the knowledge that your chosen Best Western hotel will take care of every detail, leaving you free to concentrate on the event.
Specifically, we promise:
- A warm welcome
- To make available a dedicated hotel contact to meet and greet, direct to the meeting room(s), re-confirm all event details and cover house keeping and emergency procedures
- A personal interest in your event
- To create and allocate a dedicated team to handle all arrangements prior to the event providing continuity at every stage of the booking and planning process
- To plan the event exactly to your requirements and to an agreed budget
- To ensure a member of the hotel staff is available - all day long
- To address directly any problems raised on the day of the event itself
- All food and beverage selections agreed at booking stage
- To communicate all messages in the format of your choice
A professional approach at all times:
- By ensuring that all equipment is checked and in working order prior to the event
- By ensuring that the room is set up and available 30 minutes before the event begins
- By ensuring that the room is regularly serviced during breaks
- By welcoming and valuing feedback
- By ensuring that you are only billed in the way that was pre-agreed
- By meeting the conference schedule as agreed