Booking terms and conditions

Click on the links below to take you to the relevant section of the booking terms and conditions.

The following booking conditions together with the general information contained in this website form the basis of your contract with Interchange & Consort Hotels Limited trading as Best Western Hotels. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online (where available), telephone our Reservations Centre on 08457 73 73 73 or telephone the hotel concerned direct on the number given within the hotel description. These conditions do not apply if you book direct with any Best Western hotel. If you book direct, your contract is with the Best Western hotel and not us and will be subject to the terms and conditions (if any) of the Best Western hotel concerned.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Interchange & Consort Hotels Limited trading as Best Western Hotels. “Suppliers” means any party providing transport, accommodation or other services to you under your contract with us. (For example the hotels featured in this website.)

Making your booking

To make a booking, you may either book online (where available), telephone our Reservations Centre on 08457 73 73 73 or telephone the hotel concerned direct on the number given within the hotel description. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to availability, we will confirm your break by issuing a confirmation invoice upon request by fax, email or post. This invoice will be sent to the party leader or your travel agent. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

Best Western products terms and conditions

General

  • Rates are subject to availability

Best available rates
  • Room only and bed & breakfast packages offered
  • Dinner, bed & breakfast offered at a selection of hotels

Best available rates terms

  • Fully flexible rate
  • Credit card guarantee required at time of booking
  • Cancellations and amendments are available up to 4pm on the day of arrival, after this 1 night’s accommodation charge is incurred
  • Non-arrivals incur 1 night’s accommodation charge and the remainder of the reservation is released.

Advanced purchase rates
  • Room only and bed & breakfast packages offered
  • Save at least 10% by booking early a minimum of 3 days in advance!

Advanced purchase rates terms

  • Full credit card prepayment required for duration of stay
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • Prepayment is non refundable or changeable in the event of a cancellation or non-arrival.

Weekend saver rate
  • Bed & breakfast package offered
  • Dinner available as an additional supplement
  • Available Friday – Sunday inclusive, on a minimum 2 night stay

Weekend saver rate terms

  • Full credit card prepayment required for duration of stay
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • Cancellations and amendments are available up to 4pm, 48 hours prior to the day of arrival, with a full refund. Cancelling after this time will incur a 100% cancellation charge.
  • In the event of a non-arrival, 100% of the prepayment is non refundable.

Getaway rate
  • Bed & breakfast package offered
  • Dinner, bed & breakfast offered at a selection of hotels
  • Available weekends and midweek at selected hotels, on a minimum 2 night stay

Getaway rate terms

  • Full credit card prepayment required for duration of stay
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • Cancellations and amendments are available up to 4pm, 48 hours prior to the day of arrival, with a full refund. Cancelling after this time will incur a 100% cancellation charge.
  • In the event of a non-arrival, 100% of the prepayment is non refundable.

US government rate
  • Bed & breakfast packages offered

US government rate terms

  • Special rate available to qualified International Federal, State and Municipal Government Employees.
  • Official ID required at check-in
  • Credit card guarantee required at time of booking
  • Cancellations and amendments are available up to 4pm on the day of arrival, after this 1 night’s accommodation charge is incurred
  • Non-arrivals incur 1 night’s accommodation charge and the remainder of the reservation is released.

Hotel specific packages (including Golf and Health and Beauty Breaks)

  • See individual package details below for more information of what is included.

Hotel packages terms

  • Full credit card prepayment required for duration of stay
  • Prepayment charged to the credit card between time of booking and day of arrival.
  • Cancellations and amendments are available up to 4pm, 48 hours prior to the day of arrival, with a full refund. Cancelling after this time will incur a 100% cancellation charge.
  • In the event of a non-arrival, 100% of the prepayment is non refundable.

Hotel activity breaks
  • See individual package details for more information of what is included.

Hotel packages terms

In the case of breaks which include an activity, the following charges will be payable:-

Period before departure within which written notification of cancellation is received

29 days or more
15 – 28 days
0 – 14 days

Cancellation charge



activity deposit
50% of the cost of the activity
100% of the cost of the activity

In addition, with all breaks, you may be charged an amount to cover the cancelled accommodation element of your break. In addition, with all breaks; your deposit will be non-refundable. If we receive notification after 4pm, two days prior to arrival, then you will be required to pay 100% of the cost of the accommodation element of the break.

Depending on the reason for cancellation, it is sometimes possible to reclaim these cancellation charges (less any applicable excess) under the terms of certain insurance policies. If you have purchased such an insurance policy and this applies to you, claims must be made directly to the insurance company concerned.

Payment

Please see each of the Best Western products listed above for payment conditions and details.

Any extra costs incurred during the course of your stay must be paid directly to the hotel on checkout.

Your contract

A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader or your travel agent. English law governs this contract and all matters arising out of it. We both agree that any dispute, claim or other matter, which arises out of or in connection with this contract or your break, will be dealt with by the Courts of England and Wales only. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

The cost of your break

You must always check the price at the time of booking. Supplements for single rooms or single occupancy of a twin/double may apply. Superior rooms/suites are often available at a supplement. Please read our General Information section too.

We reserve the right to increase or decrease the prices of unsold breaks at any time.

The price of your chosen break will be confirmed at the time of booking.

Once the price of your chosen break has been confirmed at the time of booking, subject to the correction of errors, we will not increase its price.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

Please note, changes and errors occasionally occur. You must check the price of your chosen break at the time of booking.

Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 08547 73 73 73 as soon as possible. Amendments to bookings can be made provided it is prior to the cancellation period and that the booking does not have non refundable / transferable conditions.

Cancellation by you

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise our Reservations Centre on 08457 73 73 73 or cancel this online. Your notice of cancellation will only be effective when it is received by our Reservations Centre, at which time you will be given a cancellation number relating to the date and time of your call / online cancellation. You must keep this for reference. Where we incur costs from the time we confirm your booking, we will charge you a sum to cover the costs, expenses, charges and losses that we incur as a result of your cancellation.

Please refer to each of the Best Western products listed below for full details of each individual cancellation policy.

Changes and cancellation by us

We start planning the breaks we offer many months in advance. Occasionally, we have to make changes to and correct errors in website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor but occasionally, we have to make a “significant change”. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the start of your break, we will offer you the choice of the following options: -

  1. (For significant changes) accepting the changed arrangements or
  2. Purchasing an alternative break from us, of a similar or superior standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference) or
  3. Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

Except where you have made a booking for accommodation only, where we make a significant change or cancel, we will pay you reasonable compensation subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where

  1. we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or
  2. we have to cancel because the minimum number of bookings necessary for us to operate your break has not been reached - in this case we will notify you not less than 7 days before the start of your break.

No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

In all cases, our liability for significant changes and cancellations is limited to offering you the above-mentioned options and, where applicable, compensation payments.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or for changes to or cancellations of bookings for accommodation only.

Very rarely, we may be forced by “force majeure” to change or terminate your break after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

Insurance

We consider adequate travel insurance to be essential. Please note that not all insurance policies intended for travel overseas are adequate to cover you for our breaks. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

We do not check insurance policies.

Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Our liability to you
  1. We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your booking arrangements is caused by any failure by ourselves or our or (except in the case of accommodation only bookings) our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. In addition, we will only be responsible for what our employees, (and where applicable) our agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

    We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
    1. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
    2. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
    3. an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care
    Please note, we cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our website and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our websites or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
  2. The promises we make to you about the services we have agreed to provide or arrange as part of our contract will be used as the basis for deciding whether the services in question had been properly provided.
  3. As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £1000 per person affected unless a lower limitation applies to your claim under this clause or the ‘Our liability to you’ clause (4) below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under the ‘Our liability to you’ clause (4) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
  4. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any rail sea or road carrier or your stay in the hotel and forming part of your contract with us the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money, which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
  5. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our agents or suppliers. Additionally we cannot accept liability for any business losses.
  6. You must provide our insurers and ourselves with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with our insurers and us if our insurers or we want to enforce any rights, which are transferred.

Complaints and problems

In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to the hotel’s general manager and to the Customer Relations Manager, Best Western Hotels, Consort House, Amy Johnson Way, Clifton Moor, York YO30 4GP within 28 days of the end of your break giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the break of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Conditions of suppliers

Many of the services, which make up your break, are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions where available, can be supplied on request from ourselves or the supplier concerned.

Special requests and medical problems

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant hotel, we regret we cannot guarantee any request will be met unless we have written to you with specific confirmation that the request can be met. You should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. If you or any member of your party has any special requirements, which may affect your stay, please, tell us before you confirm your booking.

Hotels that show the Disabled Facilities symbol in their entry have had their facilities inspected by an approved independent inspector e.g. Tourism for All, or regional tourist boards. A number of other hotels within the group do have facilities for disabled guests however they may not have an official accreditation. We do therefore strongly recommend you check with either our reservations centre or the hotel directly before booking to ensure your chosen hotel can meet all your requirements.

Alternatively, if you have difficulty walking but do not require a specially adapted room, you may request a room near to reception on the ground floor for easier access. However ground floor or adapted rooms may have limited availability, and cannot be guaranteed to be allocated on arrival. Again it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that your chosen hotel has the availability to meet your requirements in full.

Guide dogs are welcome at all Best Western hotels, but please make us aware of your requirements at the time of booking.

Travel documents

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a break by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.

Financial security

Except for monies that you pay to us for bookings made up of accommodation only, all monies that you pay to us in respect of your break will be held in a specifically designated bank account administered by independent trustees until your break is over or the monies are refunded to you. These arrangements mean that (unless you have made a booking for accommodation only) this money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.

General information

Child policy

Our free children's accommodation offer is subject to the availability of a family room, which can accommodate 2 adults, and up to 2 children. Please note this offer only applies to children who are aged 15 and under at the time of their stay. Children's meals are not included in this offer and will be charged as taken at the hotel. In many cases children's meals are available from special children's menus or as children's portions. Children aged 15 and under in their own room will usually be entitled to a discount off the standard adult rate subject to availability (please check with reservations at the time of booking). All family rooms must be booked and confirmed by telephone on 08457 73 73 73.

For more information on booking a child friendly hotel visit our Family breaks page.

Included in the price
  • Accommodation with private en suite bathroom (some rooms may have a shower facility instead of a bath), colour TV, telephone and tea/coffee making facilities
  • Traditional breakfast each morning. (Central London hotels offer a continental breakfast. If booking by phone, this will be advised by your Reservations Agent)
  • All VAT and service charges, where applicable
  • Dinner, bed & breakfast prices include a 3-course table d’hôte evening meal with coffee. Selected hotels offer a à la Carte allowance as an alternative to the set evening meal.

Not included in the price

  • Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior rooms/suites). If booking by phone, the amount will be advised at the time of booking.
  • Expenses incurred at your hotel, including (but not only) use of minibar, safety deposit box, external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc.
  • Items of personal expenditure.
  • Personal travel insurance.
  • Any items not mentioned in 'Included in the price'.

Additional items

'Little Luxuries' offers a choice of pre-bookable extras. These additional items can only be booked by telephone. Please ask the reservation agent at the time of booking.

  • A bottle of Champagne on ice
  • Fresh flower arrangement
  • A basket of fresh fruit
  • A box of chocolates
  • Packages including all of the above

Health & Beauty Breaks
  • Health and Beauty packages (where available) are per person and are in addition to the cost of your hotel stay. Please check at the time of booking the treatments included in Health and Beauty packages. Some hotels may also offer a range of additional individual treatments. Any additional treatments you may require can be arranged at an extra cost to you if available.
  • Health and Beauty Breaks can only be booked by telephone on 08457 73 73 73. Please refer to the Hotel Specific Packages for payment and cancellation terms and conditions.

Golf breaks
  • A selection of hotels offer golf packages inclusive of accommodation, meals and golf. If available this will be stated in the website description of the hotel. Your reservations agents will be able to provide further details.
  • Green fees are per person per round and will be in addition to the cost of your hotel stay. Green fees should be paid locally. Golf supplement prices are valid for customer’s pre-booking golf and accommodation together, except where package prices are indicated at the hotels with golf on site. Tee off times will be subject to availability and we cannot guarantee availability. We will endeavour to reserve your preferred tee off times and advise of alternative times if your preferred times are not available. We recommend booking a minimum of two weeks in advance to secure your preferred tee off times.
  • Golf Breaks can only be booked by telephone on 08457 73 73 73. Please refer to the Hotel Specific Packages for payment and cancellation terms and conditions.

Activity breaks
  • The cost of the activity is an additional supplement, which will be added to the cost of your accommodation.
  • Activity Breaks can only be booked by telephone on 08457 73 73 73. Please refer to the Hotel Activity Packages for payment and cancellation terms and conditions.

Hotel information

Hotels may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.

Classification: The star ratings shown are based on the latest official inspection. The AA or the Tourist Boards annually inspect all Best Western hotels. We have added a Best Western connoisseur rating where we feel standards are above average for that star rating.

Meals: All hotels provide a full traditional breakfast apart from Central London hotels that offer a continental breakfast. Bed and Breakfast means breakfast is the only meal included in the price. This may be a full traditional or continental breakfast. You will be advised at the time of booking. Dinner, Bed & Breakfast means breakfast and evening meal (or a la carte allowance) are included in the price. If you have any special dietary requirements please let us know so that we can tell the hotel before you travel, but note we cannot guarantee that the hotel can satisfy your request.

Rooms & facilities: Some hotels (e.g. city centres, in particular in London), have much smaller bedrooms than you may be used to. Public facilities, e.g. bars and restaurants, may only open if there is sufficient demand, particularly in low season. Hotels may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. Older, more traditional hotels may have specific single rooms and these are likely to be small. On the other hand, many hotels allocate a twin or double for use as a ‘single’ room. A single room supplement may be payable, and this will be advised to you before booking. Non-smoking bedrooms are available at all hotels.

Check-in: On arrival, your room is normally available after 2pm. If you plan to arrive after 6pm please advise the hotel directly by calling the number given in the hotel description. Failure to confirm late arrival with the hotel or Central Reservations may result in your room being resold, and our cancellation terms will apply.

Car parking: You will find free parking at the majority of our hotels, except in London and some major city centres, where hotels may have reduced fee arrangements with nearby car parks. Please check the parking facilities available at individual hotels with your Reservations agent.

Leisure Clubs/Swimming Pools: Restrictions relating to the use of hotel leisure facilities and opening times are entirely at the discretion of the hotel/leisure club manager. Please ask at the hotel reception for rules and opening times when checking in. If a specific facility is required you are advised to check with the hotel direct by calling the telephone number in the hotel description prior to arrival.
Additional restrictions may apply for the use of such facilities by children. There may be a charge for the use of some facilities.

Lifts: Hotels with no lift show the ‘no lift’ icon in their entry. Luggage assistance is available at the majority of these hotels. Please check when booking.

Pets: Pets are accepted only at the discretion of the hotel and are usually not allowed in public areas. If you intend to bring any pets this should be indicated on your initial enquiry.
The Reservations Team will then check the suitability of your chosen hotel to accept pets. Charges may be made for pets. Guide dogs are specifically excluded from this policy and are welcome at all hotels.

Tourist attractions

Please check that attractions are open prior to travelling to the venue.

The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities and the acceptance of liability contained of our booking conditions will not apply to them. We cannot guarantee accuracy at all times of information given in relation to such activities or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned on our website which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resort/area information and/or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

Best Western Hotels are independently owned and operated. © 2002 - 2008 Best Western Hotels Great Britain. All rights reserved.